Shipping & Returns Policy – stilettoedit.com

Thank you for shopping at stilettoedit.com. We are committed to delivering a smooth, secure, and reliable shopping experience from the moment you place your order through final delivery and beyond. This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and — when necessary — returned. By placing an order on our website, you agree to the terms outlined below.

Order Processing

All orders placed through stilettoedit.com are subject to review and acceptance before shipment. Once an order is submitted, you will receive an order confirmation indicating that your request has been received. This confirmation does not guarantee acceptance. We reserve the right to cancel or limit quantities for any reason, including suspected fraud, product availability issues, or errors in product or pricing information.

Orders are processed on business days only. Orders placed during weekends or holidays are processed on the next operational business day. To protect customers, additional verification may be required before an order is approved and released for shipment.

Shipping Methods

We work with reputable carriers to ensure that packages are delivered safely and reliably. Available shipping methods may vary depending on destination, product type, and order size. The shipping options displayed at checkout represent the methods currently available for your order.

All shipments include tracking capability where supported by the carrier. Tracking information is provided once the order has been dispatched. Delivery status updates are generated by the carrier and may take time to refresh as the package moves through transit checkpoints.

We currently ship to many regions worldwide, but certain destinations may be restricted due to logistical, regulatory, or risk-related considerations. If shipping is unavailable to your location, you will be notified during checkout or shortly after order review.

Packaging and Handling

Products are carefully inspected and packaged to help prevent damage during transit. Protective materials and appropriate outer packaging are used based on product structure and fragility. We aim to ensure that items arrive in excellent condition.

For security reasons, orders may be shipped in plain outer packaging. In some cases, signature confirmation may be required upon delivery to help ensure that the package reaches the intended recipient.

Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete address details may lead to delays, failed delivery attempts, or returned shipments. If a package is returned due to addressing errors or failed delivery attempts, additional handling steps may be required before reshipment can be arranged.

If a shipment appears lost, delayed beyond reasonable transit expectations, or arrives visibly damaged, please contact customer support through the website’s official support channel so that an investigation can be initiated with the carrier.

Returns Eligibility

We accept returns on eligible items that are unused, unworn, and in original condition with all original packaging and tags intact. Items must show no signs of wear, alteration, or damage caused after delivery. Products that do not meet these standards may be refused or subject to partial refund at our discretion.

Certain categories of items may be designated as final sale or non-returnable due to hygiene, customization, or limited-release status. Such conditions, when applicable, are noted on the product page.

Return Authorization Process

All returns require prior authorization. Customers must submit a return request through the official return request process available on stilettoedit.com. Once the request is reviewed and approved, return instructions will be provided. Returns sent without authorization may not be accepted or processed.

Returned items are inspected upon arrival. Approval of a return does not guarantee acceptance after inspection. We reserve the right to reject returns that do not meet eligibility requirements.

Exchanges

Direct exchanges may be supported for eligible products, depending on stock availability. If an exchange cannot be completed, the approved return may instead be processed as a refund according to the refund policy. Customers should indicate their exchange preference when submitting the return request.

Refunds

Approved returns are refunded to the original payment method used at checkout. Refund processing begins only after returned items are received and inspected. Depending on the payment provider, it may take additional time for the refunded amount to appear in your account statement.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our side or a verified product defect.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, you must report the issue through the official support channel on stilettoedit.com. Supporting evidence such as photos of the product and packaging may be required. Verified cases will be resolved through replacement, exchange, or refund, depending on availability and circumstances.

Policy Updates

We reserve the right to update or modify this Shipping & Returns Policy at any time without prior notice. The version posted on stilettoedit.com at the time of purchase applies to your order. Customers are encouraged to review this policy periodically.

If you have questions regarding shipping or returns, please use the support features available directly on stilettoedit.com.